2 posts
The fastest way to reply to customers
The Same Question, the 100th Time
Support agents send the same accurate answer every time, in seconds, in whichever tool the ticket lives in, and in the customer's language.
Where's my order? How do I reset my password? Can I get a refund? KeyText turns every repeat answer into a slash command in Intercom, Gmail, and HubSpot, and /es translates your reply to Spanish. Less typing, faster replies. Support folks, what question do you answer most?
#KeyText #CustomerSupport #CustomerService #SupportTeam #Intercom #CX #ChromeExtension #ProductivityHacks
Make Your New Hire Sound Like Your Best Rep On Day One
A new teammate sends answers as good as your best performer's, from their first day.
A new hire's first weeks are slow because the right answers live in your best rep's head. With KeyText Team, your strongest replies become shortcuts the whole team uses: /refund, /pricing, /onboarding. A new teammate types a trigger and sends the answer your top performer would send, in your team's voice. Team plan is $4 per seat per month.
Install KeyText: keytext.app/?ref=youtube
New hire, veteran answers. Your team's best replies as shared shortcuts. KeyText Team, $4/seat.
Your new hire's first week. Every customer reply takes twenty minutes. The right answers already exist. They just live in one person's head. With KeyText Team, your best replies become shared shortcuts. Slash refund. Slash pricing. Slash onboarding. Day one, your new hire types a few keystrokes and sends the answer your top performer would send. One voice across the whole team. KeyText Team, four dollars a seat.
Watch the full video:
📩 What I build, what breaks, what I learn. Weekly:
buildleaner.com/
Our apps/websites:
keytext.app/
keyweek.app/
keytext.net/
… more to come, keep following.
#KeyText #CustomerSupport #TeamProductivity #Onboarding #SalesEnablement #SupportTeam #SmallBusiness #StartupLife #ChromeExtension #TeamTools